Submitting batch files with Tyro Health Online

Tyro Health Online supports bulk transmission of invoices to healthcare funders. Batched invoices are processed individually according to funder rules.

A single batch file can support multiple invoices and claimed items. For all invoices, it’s important to note:

• Files must be in a CSV format. Double quoted fields (i.e. using quotes as text qualifiers) are optional, but recommended when dealing with text columns (like descriptions).
• Template and example CSV files for each funder are posted on Tyro Health Online.
• The first row must be a header record and must conform to template values provided.
• Each row’s columns must be ordered according to the header record.
• Up to 10,000 rows can be included in a single file.
• Fields listed as mandatory for each funder must be complete and valid for successful upload.
• After uploading to Tyro Health Online, invoices that pass business rule validation will be created as a Draft in a Ready to submit status. Select those invoices and click submit to process.
• Invoices that fail validation will be in an Incomplete status and require attention prior to submission.

Importantly, if you create, open or save the file using Microsoft Excel or other spreadsheet programs, please note that date and time fields may be automatically updated to a format that is not accepted - be sure to save the file in the formats defined below.

Invoice guidelines:

• An invoice will result in a single unique Tyro Health Online transaction identifier, invoice date and status;
• An invoice will have a single unique invoiceReference as nominated by you;
• An invoice will have a single patient and health fund account;
• An invoice will have a single provider and payee;
• An invoice will have one or more claimed items;
• Each item will have at least a unique reference , serviceDate , itemCode and price ; and
• Additional item attributes can be set.

To support invoices with multiple claimed items:

• Invoices with the same invoiceReference will be grouped into a single invoice for submission to a funder.
• Rows for a unique invoice should be grouped together sequentially and each item should use a unique claimItems.reference for that invoice.
• For invoice level (but not item level) attributes that repeat, only the first instance of those values will be used.

For those that create batch files using Microsoft Excel, Apple Numbers or Google Sheets:

• All fields should use a format of “Plan Text” or “Text” .
• Special care should be taken while entering serviceDate , time of service and other date/time numbered fields as these tools may apply an automatic format different from expected.
• Files must be saved/exported as:
  • Microsoft Excel - Windows: CSV Comma delimited ( * .csv)
  • Microsoft Excel - Mac: Comma-separated Values (.csv)
  • Apple Numbers: CSV, Text Encoding: Unicode (UTF-8)
  • Google Sheets: Comma-separated values (.csv, current sheet)

DVA invoices

DVA invoices/claims are supported for batch submission. After successful upload, claims will be stored as a draft invoice. When labeled as Ready for Submission, claims can be submitted in bulk. Certain fields may be listed as optional. However, for certain scenarios, these optional fields may be conditionally required, such as a referrals or non-referral reason codes for specialist, pathology or diagnostic imaging claims.